Support
Answers for Gatekeeper subscribers, and a direct line to us when you need one.
Subscribe while you are on your home Wi-Fi, so we can detect your home's public address. Your welcome email has your router settings and step-by-step instructions. Change the DNS setting on your router, and the devices that use it are protected.
See plansHome internet addresses change from time to time, often after a router restart. Open the "keep it working" link in your welcome email from home and you are protected again. You can also update it from Manage your account; address updates have a 30-day cooldown.
Manage your accountA Mobile Day Pass protects one phone for 24 hours for $2.99, with no subscription. It works on iPhone, iPad, Android, Mac, Windows 11, Chrome and Firefox.
Mobile Day PassFrom your Gatekeeper dashboard, add up to 15 devices, then switch off social apps or AI assistants for one device, set bedtime schedules, or pause the rules. Open it from the link in your welcome email.
Cancel anytime from the billing portal link in your account emails. Monthly plans can be cancelled with no penalty. Annual plans stop renewing and keep working through the end of the paid year.
We keep the minimum needed to run your subscription: your email, your home's public address and your billing record. We keep counts, not a record of what your devices look up.
Privacy policyEmail support@cipherioninc.com with what you see on screen. A person on our team reads every message.
